Approval first
Contact us before shipping anything back — we confirm eligibility and send instructions.
Straightforward return rules and responsive support when you need help with an order — no vague policies, no runaround.
You may request a return within 30 days of delivery if the item is unused, in original condition, and in its original packaging with all accessories included.
Defective or incorrect items should be reported within 48 hours of delivery with photos so we can resolve the issue quickly.
We keep returns fair, fast, and easy to understand.
Contact us before shipping anything back — we confirm eligibility and send instructions.
Use a trackable shipping method so both sides can follow the package safely.
After inspection we process a refund or exchange according to your approved request.
Four simple steps from request to resolution.
Write to contact@lemkoffgear.page with your order number and reason for return.
Wait for return approval and shipping instructions from our team before you send the item.
Pack the unused item carefully and ship it using a trackable method.
After inspection, we process your refund to the original payment method — or arrange an exchange.
Approved refunds return to the original payment method. Processing time depends on your bank or payment provider and usually takes several business days after we confirm receipt.
Trust is built after the purchase too — with clear rules, quick replies, and outcomes that make sense.LemkoffGear Care Promise
Our team is available Mon–Sat to guide your return or exchange.